1|KC_C|Average percentage of consumers answering correctly to questions on consumer rights 
2|K1_C|Percentage of consumers answering correctly to question on cooling-off period 
3|K2_C|Percentage of consumers answering correctly to question on faulty product guarantees 
4|K3_C|Percentage of consumers answering correctly to question on unsolicited products 
5|TC1_C|Average percentage of consumers who agree that they trust organisations to protect their rights as a consumer 
6|TC2_C|Percentage of consumers who agree that they trust redress mechanisms 
7|T1_C|Percentage of consumers who agree that they trust public authorities to protect their rights as a consumer 
8|T2_C|Percentage of consumers who agree that In general, retailers and service providers respect your rights as a consumer 
9|T3_C|Percentage of consumers who agree that they trust non-governmental consumer organisations to protect their rights as a consumer  
10|T4_C|Percentage of consumers who agree that It is easy to settle disputes with retailers and service providers through an out-of-court body (i.e. arbitration, mediation or conciliation body) 
11|T5_C|Percentage of consumers who agree that it is easy to settle disputes with retailers and service providers through the courts 
12|P1_C|Percentage of consumers who think products are safe  
13|P2_C|Percentage of consumers who agree that most environmental claims about goods or services  are reliable  
14|P3_C|Percentage of consumers for which the environmental impact of any goods or services also influence their choice 
15|O1_C|Percentage of consumers who agree feeling confident purchasing goods or services via the Internet from retailers or service providers in their country 
16|KC_R|Average percentage of retailers answering correctly to five questions on knowledge of consumer rights (on faulty product guarantees, on seeking payment in marketing material, on insufficient quantity of discounted products, on promoting products for children, on use of premium rate phone numbers)
17|K1_R|Percentage of retailers answering correctly to knowledge question on faulty product guarantees 
18|K2_R|Percentage of retailers answering correctly to knowledge question on seeking payment in marketing material 
19|K3_R|Percentage of retailers answering correctly to knowledge question on insufficient quantity of discounted products 
20|K4_R|Percentage of retailers answering correctly to knowledge question on promoting products for children 
21|K5_R|Percentage of retailers answering correctly to knowledge question on use of premium rate phone numbers 
22|T1_R|Percentage of retailers that are aware of ADR (Alternative Dispute Resolution) bodies  
23|P1_R|Percentage of retailers that think that essentially all non-food products are safe or a small number of non-food products are unsafe 
24|P2_R|Percentage of retailers that agree that most environmental claims about goods or services in their sector in their country are reliable 
25|O1_R|Percentage of retailers that are interested in sellling online  
26|O2_R|Percentage of retailers that agree that their company is confident to sell online domestically 
27|CC1_C|Percentage of consumers having been exposed to five unfair commercial practices from domestic retailers (they have been informed they won a lottery they did not know about, they felt pressured by persistent sales calls or messages urging them to buy something or sign a contract, they have been  offered a product advertised as free of charge, they have come across advertisements stating  that the product was only available  for a very limited period of time but they later realised that it was not the case or other unfair commercial practices)
28|C1_C|Percentage of consumers having experienced that they have been informed they won a lottery they did not know about, but they were asked to pay some money in order to collect the prize 
29|C2_C|Percentage of consumers having experienced that they felt pressured by persistent sales calls or messages urging them to buy something or sign a contract 
30|C3_C|Percentage of consumers having experienced that they have been  offered a product advertised as free of charge which actually entailed charges 
31|C4_C|Percentage of consumers having experienced that they have come across advertisements stating  that the product was only available  for a very limited period of time but they later  realised that it was not the case 
32|C5_C|Percentage of consumers that have come across other unfair commercial practices 
33|CC2_C|Percentage of consumers having experienced unfair terms and conditions or unanticipated extra charges by domestic retailers 
34|C6_C|Percentage of consumers having experienced unfair terms and conditions by domestic retailers 
35|C7_C|Percentage of consumers having experienced unanticipated extra charges by domestic retailers 
36|OC_C|Average percentage of consumers having received a damaged product or a different product from the one ordered, experienced that products were delivered later than promised by domestic retailers, experienced no delivery by domestic on-line retailers 
37|O2_C|Percentage of consumers that have received a damaged product or a different product from the one you ordered  
38|O3_C|Percentage of consumers that have experienced that products were delivered later than promised by domestic retailers 
39|O4_C|Percentage of consumers that have experienced no delivery by domestic on-line retailers 
40|CC1_R|Average percentage of retailers having come across false free products, persistent sales calls, falsely limited offers, fake reviews, unsolicited products, other unfair commercial practices, domestically 
41|C1_R|Percentage of retailers having come across false free products 
42|C2_R|Percentage of retailers having come across persistent sales calls 
43|C3_R|Percentage of retailers having come across falsely limited offers 
44|C4_R|Percentage of retailers having come across fake reviews 
45|C5_R|Percentage of retailers having come across unsolicited products 
46|C6_R|Percentage of retailers having come across other unfair commercial practices 
47|CC2_R|Average percentage of retailers agreeing that their competitors comply with consumer legislation, it is easy to comply with consumer legislation in their sector and that the costs of compliance with consumer legislation in their sector are reasonable 
48|C7_R|Percentage of retailers that agree that competitors comply with consumer legislation 
49|EC1_R|Average percentage of retailers that agree on four statements concerning enforcement of consumer legislation (the public authorities actively monitor and ensure compliance with consumer legislation in your sector, consumer NGOs actively monitor compliance with consumer legislation in your sector, the self-regulatory bodies actively monitor respect of codes of conduct or codes of practice in your sector, the media regularly report on businesses which do not respect consumer legislation in your sector)
50|E1_R|Percentage of retailers that agree the public authorities actively monitor and ensure compliance with consumer legislation in your sector 
51|E2_R|Percentage of retailers that agree that consumer NGOs actively monitor compliance with consumer legislation in your sector 
52|E3_R|Percentage of retailers that agree that the self-regulatory bodies actively monitor respect of codes of conduct or codes of practice in your sector 
53|E4_R|Percentage of retailers that agree that the media regularly report on businesses which do not respect consumer legislation in your sector 
54|EC2_R|Average percentage of retailers that agree on five statements concerning enforcement of consumer and product safety legislation (the public authorities actively monitor and ensure compliance with consumer legislation in your sector, consumer NGOs actively monitor compliance with consumer legislation in your sector, the self-regulatory bodies actively monitor respect of codes of conduct or codes of practice in your sector, the media regularly report on businesses which do not respect consumer legislation in your sector, public authorities actively monitor and ensure compliance with product safety legislation in your sector)
55|E5_R|Percentage of retailers that agree that the public authorities actively monitor and ensure compliance with product safety legislation in your sector 
56|E6_R|Percentage of retailers that agree that the public authorities have asked for the withdrawal or recall of products 
57|E7_R|Percentage of retailers that agree that the public authorities issued public warnings about the safety of products  
58|PCC_C|Composite indicator on problems and complaints
59|PC1_C|Percentage of consumers who did not experience a problem which was legitimate to complain about  
60|PC2_C|Percentage of consumers who experienced a problem but did not complain 
61|PC3_R|Percentage of retailers that received complaints through ADR 
62|PC4_R|Percentage of retailers that received complaints through courts 
63|PC5_R|Percentage of retailers participating in ADR or industry specific dispute resolution bodies  
64|S1_C|Average percentage of consumers satisfied with complaint handling by retailer or service provider
